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We want you to love your Solar Squirrel Lanterns!

Refund Policy

Effective as of: July 27, 2026

At Solyra® Squirrel Lanterns, we want you to be completely satisfied with your "Solar Squirrel Lanterns." If you are not entirely happy with your purchase, we're here to help.

1. 30-Day Return Window

You have 30 calendar days from the date you receive your item to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at support@solyrasquirrel.com. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back your item.

Please do not send your item back without first receiving an RMA number. Returns without a valid RMA number may not be processed.

3. Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Method and Processing Time

Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

5. Non-Returnable Items

Certain types of items cannot be returned:

6. Damaged or Defective Items

If you receive a "Solar Squirrel Lantern" that is damaged or defective, please contact us immediately at support@solyrasquirrel.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will offer you a free replacement or a full refund, including any original shipping costs, at our discretion. You may not be required to return the damaged item.

7. Exchange Policy

We only replace items if they are defective or damaged (as per section 6). If you need to exchange a damaged or defective item for the same item, send us an email at support@solyrasquirrel.com.

If you wish to exchange an item for a different product, you will need to return the original item for a refund (following the standard return process) and then place a new order for the desired item.

8. Late or Missing Refund Troubleshooting Steps

If you haven’t received a refund yet, please follow these steps:

  1. Check your bank account again. It can take some time before your refund is officially posted.
  2. Contact your credit card company. It may take some time before your refund is posted to your statement.
  3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@solyrasquirrel.com.

9. Contact Us

If you have any questions about our Refund Policy, please contact us: